LeoSafePlay has a separate URL to the LeoVegas casino page – and that’s for a good reason. It purposely takes players away from the main online casino site, on to a calmer, more relaxed page which, in simple, easy-to-use terms, gives players various tools with which they can make their gameplay safer.
They range from loss, deposit and time limits to cooling off periods and even details on all the transactions they have made so users can get the bigger picture on their play.
Help organizations like gambling charities are also signposted, as well as technological innovations like gambling blocking software.
LeoVegas’ approach mirrors a growing trend in the industry to be more proactive on responsible gambling – using advancing technology to make gameplay even safer and tackle concerning behaviours before they become a major problem.
We spoke to Noel Zammit, who is Head of Customer Support and Responsible Gaming at LeoVegas to find out more about the project.
Noel, can you tell us more about LeoSafePlay?
LeoSafePlay is a portal dedicated to responsible gaming. We’ve put in all the tools, advice and help that anyone would need for a truly safe online gaming experience, tailored to what we believe are four real-life scenarios that someone in difficulty might face.
This is purely an example of our Duty of Care towards our customers by going over and above what we are legally bound to do especially in directing the player out of the LeoVegas gaming site itself.
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